This category recognizes organizations that reimagine workforce models by integrating human-machine collaboration to boost agility, innovation, and performance. Emphasizes shifting human roles to strategic and creative tasks, enabling connected ecosystems through digital platforms, shared intelligence, and automation. Supports real-time, proactive decision-making with collaborative and observable frameworks.
Gold
Silver
Bronze
Merit
Vision
Automated Digital Enterprise
Digital Enterprise
Functional Enterprise
Sustenance Enterprise
Extent of Automation
All Processes automated across Enterprise
Multiple tools used for automating respective applications. However, no single solution for the enterprise
Islands of Automation. Some applications are automated
All processes are manual
Operational Efficiency & Productivity Gains
Large Efficiency gains as L3 can be re-deployed for value added Business Activities-Automation brings a definite impact to toplines and bottom lines
Moderate gains - Specific L3 resources still used for day-to-day tasks. Automation Impacts bottom lines more than increase of Toplines
Low Gains - L3 resources are randomly called in for supporting operations. Gains are not very measurable
Ad hoc - As all people perform all activities
Risk Assessment & Management
Institutionalized Risk management practices driven by automated assessment and remediation practices
Proactive Management for certain applications Reactive for others
Reactive Management based on individual assessment
Manual Practices of assessment and remediation
Ownership
Ability of Business owners to manage and monitor their own operations
Some Business owners manage applications on their own. For the rest raise tickets to operations teams
Business owners need to reach out to the IT teams generally for updates through ticketing mechanisms
IT Teams own everything with no ownership to Business teams
Application Integrations and Adoption of Open API Framework
API based; Control Module methodology that has adapters inbuilt for integrating applications across the organization
Some applications use API's. The rest are based on scripting
Scripted Integration - Use of random scripts for integration
Manual and ad hoc methods
Integrate Business processes into Continuous Delivery of Applications
Business processes are integrated within the continuous delivery of applications
Specific Business Processes are integrated within continuous deliver of applications
Business processes are integrated post application delivery
Not present
Error Remediation
Automated error remediations for known errors and continuous expansion of KEDB automating remediation every time a new error is discovered
Known Errors are managed, but no continuous updates to make it a fully autonomous system
Tickets are raised for errors
War room scenarios for every error that is generated
