Recognizes public sector organizations that effectively apply digital strategies to improve governance, transparency, and citizen-focused service delivery. Assesses agility in adapting digital policies and services within changing socio-political contexts, with emphasis on measurable outcomes through KPIs and analytics. Promotes infrastructure modernization, platform integration, and innovation through data-driven public services.
Gold
Silver
Bronze
Merit
Track the progress and measure the outcome of the project?
Excellent
Very Good
Good
Ordinary
How much has this project contributed to the digital transformation?
Excellent
Very Good
Good
Ordinary
What are the new innovations driving transformation the way it works through the adoption of digital processes or technologies?
Excellent
Very Good
Good
Ordinary
Customer service with understanding of customer needs, customer experience, and reliability
Excellent
Very Good
Good
Ordinary
Strategies and tactics work best to achieve short-term results and long term excellence for the organization – both process and IT
Excellent
Very Good
Good
Ordinary
IT investments and monitoring progress with ROI along with customer dimension
Excellent
Very Good
Good
Ordinary
Cloud enablement for future growth strategies
Excellent
Very Good
Good
Ordinary
How organization gained if the idea promoted collaboration/integration across project stakeholders
Excellent
Very Good
Good
Ordinary
If the organization has a mobile strategy how is it impacting the service offering and outcome
Excellent
Very Good
Good
Ordinary
