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Do we have a clear road map for workforce enablement including vision, mission, and objectives?
A shared vision for workforce enablement is an aspirational statement on how your organization's common definition of the current situation, desired situation, and how to bridge the gap.
Have you conducted a comprehensive ICT skill assessment of your workforce and clearly document the outcome of the assessment within the last 03 years?
Organization should have a matrix of required ICT skills mapped with the organization's short-term and long-term business objectives/growth plans.
Also, your organization should form and enact a special task force with proper responsibilities and authorities to implement and an adequate budget should be allocated.
Have you clearly identified the processes that can be replaced with digital capabilities such as BOTs?
Does the organization adopt a standard training and development Framework for workforce enablement?
Has the organization adopted a standard training and development Framework for workforce enablement?
Do you have a continuous process to assess the skill level of people?
Have you defined a benchmark for each digital/IT skills you expect from an employee?
The organization should have a mechanism for internal certification or recognize external certification to relevant skills you have defined.
What % of your employees in your organization have basic IT skills using productivity tools (word, excel, PowerPoint, and managing your PC )
Do your employees use an Integrated HR platform to handle all their work-related personnel matters?
Does your company make sure all employees use social media tools to build personal and company brands? ( Linkedin, Twitter, Facebook)
Does your organization use software tools to monitor and increase employee productivity?
Do you have a specific intranet for internal collaboration or other tools ( eg workday, Confluence)?
Are employees empowered with mobility?
What security and data protection policies are implemented to facilitate remote connectivity for them to perform tasks.
Practicing inclusive marketing by attracting diverse audiences and talent.
Matching the behavioral data to known user profile data.
Establishing audience rules to deliver the most appropriate communications
Are employees supported or capable of using decision support systems?
How far have you integrated AI and ML into their operation?
Does your employees use digital personal assistance in their day-to-day work?
The employees in your organization should be support computer vision technologies to enhance their operation
Have you embarked on automation projects in the organization
Process automation streamlines a system by removing human inputs, which decreases errors, increases the speed of delivery, boosts quality, minimizes costs, and simplifies the business process. It incorporates software tools, people, and processes to create a completely automated workflow.
Do your Bots have the capability to directly communicate with customers and external partners?
Customer support chatbots or voice assistants that will trigger the website visitors or customer issues and solve issues or direct them to a human assistant.
Vision and Strategy
The below questions will test the key aspects of having a clear vision and strategy for the company that provides customers with a desirable value proposition and differentiates organization from its competitors which would become critical for success.
Process and Standards
The below questions will test the key aspects of processes and standards that are in place to make sure the organization has set out clear processes and standards to empower its workforce.
The below questions will test the competency level of your workforce in several areas. This will include the skill levels in using various tools and applications required to carry out their day-to-day operation.
Technology & Tools
The below questions will test the tools and technologies you have adopted in order to continuously improve the competencies of your workforce.
The below questions will test how best you have used cognitive capabilities to support employees in their day-to-day operations.
This question will test how best you have deployed software bots to handle routine tasks in your operation.
Do all employees use collaboration tools ( email, Audio/Video meeting tools, online calendar and scheduling?
Workforce enablement means empowering workers and giving them the support they need to perform their jobs. Workforce Enablement is key to organization-wide, comprehensive, and inclusive digital transformation. Conscious formulation of strategy and execution plans for Workforce Enablement will pave the way for a sustainable Digital Transformation. It also embraces an organizational culture that promotes employees to adopt the digital world by encouraging and promoting digital skills to its human resource workforce.
Workforce Enablement consists of two elements;
Digital enablement, upskilling, and reskilling of the Human Workforce
Introduction of Digital Workforce (automation, bots, etc.)