Award Submission | Workforce Enablement | Digital Excellence Awards

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Do we have a clear road map for workforce enablement including vision, mission, and objectives?

A shared vision for workforce enablement is an aspirational statement on how your organization's common definition of the current situation, desired situation, and how to bridge the gap.

Describe the rationale for your answer.

Q1

Have you conducted a comprehensive ICT skill assessment of your workforce and clearly document the outcome of the assessment within the last 03 years?

Organization should have a matrix of required ICT skills mapped with the organization's short-term and long-term business objectives/growth plans.
Also, your organization should form and enact a special task force with proper responsibilities and authorities to implement and an adequate budget should be allocated.

Describe the current situation in your workplace

Q2

Have you clearly identified the processes that can be replaced with digital capabilities such as BOTs?

Describe the current situation in your workplace

Q3

Does the organization adopt a standard training and development Framework for workforce enablement?

Describe the current situation in your workplace

Q4

Has the organization adopted a standard training and development Framework for workforce enablement?

Describe the current situation in your workplace.

Q5

Do you have a continuous process to assess the skill level of people?

Describe the current situation in your workplace.

Q6

Have you defined a benchmark for each digital/IT skills you expect from an employee?

The organization should have a mechanism for internal certification or recognize external certification to relevant skills you have defined.

Describe the current situation in your workplace.

Q7

What % of your employees in your organization have basic IT skills using productivity tools (word, excel, PowerPoint, and managing your PC )

Describe the current situation in your workplace

Q8

Do your employees use an Integrated HR platform to handle all their work-related personnel matters?

Describe the current status detailing, platforms, tools & systems used for the above

Q10

Does your company make sure all employees use social media tools to build personal and company brands? ( Linkedin, Twitter, Facebook)

Describe the current status detailing platforms, tools & systems used for the above

Q11

Does your organization use software tools to monitor and increase employee productivity?

Describe the software tools used in your workplace.

Q12

Do you have a specific intranet for internal collaboration or other tools ( eg workday, Confluence)?

Describe the tools used in your workplace.

Q13

Are employees empowered with mobility?

What tools do you use to monitor and track their day-to-day work to ensure work-life balance?

Q14

What security and data protection policies are implemented to facilitate remote connectivity for them to perform tasks.

Practicing inclusive marketing by attracting diverse audiences and talent.
Matching the behavioral data to known user profile data.
Establishing audience rules to deliver the most appropriate communications

Describe the current situation in your workplace

Q15

Are employees supported or capable of using decision support systems?

Describe the current situation in your workplace

Q16

How far have you integrated AI and ML into their operation?

Describe the current situation in your workplace

Q17

Does your employees use digital personal assistance in their day-to-day work?

The employees in your organization should be support computer vision technologies to enhance their operation

Describe the current situation in your workplace

Q18

Have you embarked on automation projects in the organization

Process automation streamlines a system by removing human inputs, which decreases errors, increases the speed of delivery, boosts quality, minimizes costs, and simplifies the business process. It incorporates software tools, people, and processes to create a completely automated workflow.

Describe the current situation in your workplace

Q19

Do your Bots have the capability to directly communicate with customers and external partners?

Customer support chatbots or voice assistants that will trigger the website visitors or customer issues and solve issues or direct them to a human assistant.

How many attended bots have you deployed and what % of automatable processes have you already automated?

Q20

Vision and Strategy

The below questions will test the key aspects of having a clear vision and strategy for the company that provides customers with a desirable value proposition and differentiates organization from its competitors which would become critical for success.

Process and Standards

The below questions will test the key aspects of processes and standards that are in place to make sure the organization has set out clear processes and standards to empower its workforce.

Competency Level

The below questions will test the competency level of your workforce in several areas. This will include the skill levels in using various tools and applications required to carry out their day-to-day operation.

Technology & Tools

The below questions will test the tools and technologies you have adopted in order to continuously improve the competencies of your workforce.

Cognitive Capabilities

The below questions will test how best you have used cognitive capabilities to support employees in their day-to-day operations.

Digital workforce

This question will test how best you have deployed software bots to handle routine tasks in your operation.

Do all employees use collaboration tools ( email, Audio/Video meeting tools, online calendar and scheduling?

Describe the current status detailing

Q9

Workforce enablement means empowering workers and giving them the support they need to perform their jobs. Workforce Enablement is key to organization-wide, comprehensive, and inclusive digital transformation. Conscious formulation of strategy and execution plans for Workforce Enablement will pave the way for a sustainable Digital Transformation. It also embraces an organizational culture that promotes employees to adopt the digital world by encouraging and promoting digital skills to its human resource workforce.

Workforce Enablement consists of two elements;

Digital enablement, upskilling, and reskilling of the Human Workforce
Introduction of Digital Workforce (automation, bots, etc.)

DIGITIZED ORGANIZATION

WORKFORCE ENABLEMENT

Thank you for submitting the details for this awards application.

Please note that this page can only be accessed via the entry submission wizard.

You haven't chosen this award category in your original submission. Please contact digital@fitis.lk for any clarifications or if you wish to submit an entry in this category.

{applicant}

Do we have a clear road map for workforce enablement including vision, mission, and objectives?

A shared vision for workforce enablement is an aspirational statement on how your organization's common definition of the current situation, desired situation, and how to bridge the gap.

Q1

Have you conducted a comprehensive ICT skill assessment of your workforce and clearly document the outcome of the assessment within the last 03 years?

Organization should have a matrix of required ICT skills mapped with the organization's short-term and long-term business objectives/growth plans.

Also, your organization should form and enact a special task force with proper responsibilities and authorities to implement and an adequate budget should be allocated.

Q2

Have you clearly identified the processes that can be replaced with digital capabilities such as BOTs?

Q3

Q4

Q5

Do you have a continuous process to assess the skill level of people?

Q6

Have you defined a benchmark for each digital/IT skills you expect from an employee?

The organization should have a mechanism for internal certification or recognize external certification to relevant skills you have defined.

Q7

What % of your employees in your organization have basic IT skills using productivity tools (word, excel, PowerPoint, and managing your PC )

Q8

Do your employees use an Integrated HR platform to handle all their work-related personnel matters?

Q10

Does your company make sure all employees use social media tools to build personal and company brands? ( Linkedin, Twitter, Facebook)

Q11

Does your organization use software tools to monitor and increase employee productivity?

Q12

Q13

Are employees empowered with mobility?

Q14

What security and data protection policies are implemented to facilitate remote connectivity for them to perform tasks.

Practicing inclusive marketing by attracting diverse audiences and talent.

Matching the behavioral data to known user profile data.

Establishing audience rules to deliver the most appropriate communications

Q15

Are employees supported or capable of using decision support systems?

Q16

How far have you integrated AI and ML into their operation?

Q17

Does your employees use digital personal assistance in their day-to-day work?

The employees in your organization should be support computer vision technologies to enhance their operation

Q18

Have you embarked on automation projects in the organization

Process automation streamlines a system by removing human inputs, which decreases errors, increases the speed of delivery, boosts quality, minimizes costs, and simplifies the business process. It incorporates software tools, people, and processes to create a completely automated workflow.

Q19

Do your Bots have the capability to directly communicate with customers and external partners?

Customer support chatbots or voice assistants that will trigger the website visitors or customer issues and solve issues or direct them to a human assistant.

Q20

Vision and Strategy

The below questions will test the key aspects of having a clear vision and strategy for the company that provides customers with a desirable value proposition and differentiates organization from its competitors which would become critical for success.

Process and Standards

The below questions will test the key aspects of processes and standards that are in place to make sure the organization has set out clear processes and standards to empower its workforce.

Competency Level

The below questions will test the competency level of your workforce in several areas. This will include the skill levels in using various tools and applications required to carry out their day-to-day operation.

Technology & Tools

The below questions will test the tools and technologies you have adopted in order to continuously improve the competencies of your workforce.

Cognitive Capabilities

The below questions will test how best you have used cognitive capabilities to support employees in their day-to-day operations.

Digital workforce

This question will test how best you have deployed software bots to handle routine tasks in your operation.

Do all employees use collaboration tools ( email, Audio/Video meeting tools, online calendar and scheduling?

Q9

DIGITIZED ORGANIZATION

WORKFORCE ENABLEMENT

Thank you for submitting the details for this awards application.

Please note that this page can only be accessed via the entry submission wizard.

You haven't chosen this award category in your original submission. Please contact digital@fitis.lk for any clarifications or if you wish to submit an entry in this category.