Does the organization maintain a clear and shared vision for customer experience efforts?
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Q1

What is your customer engagement strategy?
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Q2

Can your Organization generate demand through websites, social media, and other marketing channels?

  • Provides consumer journey analysis of marketing campaigns, modeling, and visualization.

  • Create and optimize a website, email campaign, call center, social media, advertising, and other customer prospect facing experiences.

  • Real-time factors contributed to social sentiment.

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Q3

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